The mobile SIM card had been working for many years. Suddenly, there was no network. Visiting a customer care centre, Sharmila Moon, a student at a public university in the capital, learned that the SIM registered in her father’s name had been disconnected.

The customer service centre informed her that the reason was that more than ten SIMs were registered in her father’s name. Consequently, this SIM had been deactivated. As her father had passed away, ownership could not be transferred, and there was no immediate solution. As a result, the SIM became unusable.